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Getting started + Enabling Data Feeds

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 Getting started

 Enabling Data feeds

 Updating your data feed request

  • Changing Advice Software
  • Changing your data feed password
  • Changing your Advice Software username
  • Disabling your data feed

 Training videos

 Troubleshooting


Getting started

How do I get access to Adviser Online?

To get access to Adviser Online, you’ll need to Register as an adviser with Sunsuper.

View the Adviser Registration Terms and Conditions.

Once your registration is approved (it typically takes two business days):

  • You will receive access to Adviser Online
  • You can complete an Advice Fee Request for the advice you provide your clients (Initial/One-Off and/or Ongoing).

AOL log in process

To log in to AOL you will need to enter your username (personalised work email) and password.

AOL login screen

As a security measure, you will also be required to confirm your identity by receiving and confirming a verification code sent to one of your recorded email addresses or mobile numbers. 

Note: You’ll only be asked to enter this code once a day for each computer or device.

Verify your identity

Verification code field

How do I view my client’s details in Adviser Online?

Your client’s details will be visible once you have authority in place and that member has been established in our system with a Sunsuper member number. Your client’s details will be shown when you enter their member number into the relevant field on the Member tab in Adviser Online.

How do I reset my password for Adviser Online?

Give us a call on 13 11 84 8:00am - 6:30pm (AEST) Monday to Friday and we’ll reset your password.

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Enabling Data Feeds

The following section will outline how to enable a data feed within Adviser Online.

Once you've successfully logged onto Adviser Online and you can see your active client list, follow these steps to enable the data feed:

  1. Click on the Data feed button, found on the top right hand corner
  2. Choose your advice software
  3. Enter your advice software username
  4. Choose a password that meets the minimum requirements as prompted on the screen, then confirm this password
  5. Click on generate and you will be provided an adviser code. This code needs to be entered into your advice software in the appropriate location along with the password you set in step 4. 

Once you have completed these steps, you will be able to generate Data feed consent forms for your clients. You will need to submit a Data feed consent form signed by your client in order for the clients' account information to be sent via the data feed. The Data feed consent form can be found in the Start transactions tab of Adviser Online and will only become available after you have enabled your data feed.

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Updating your data feed request

Once you've enabled your data feed, you will be able to return to the "Enabling data feed" page of Adviser Online if you need to see the adviser code we have given to you for your data feed, or to do any of the following activities:

  • Disable your data feed

Simply check the box 'Disable my existing data feed' and 'Submit' in order to cease your data feed.

  • Re-enable your data feed

Follow the same process as above for enabling the data feed. Your data feed will commence within 48 hours.

  • Update your advice software username

Simply update the advice software username you have previously provided us and 'Submit' so we can update your credentials and recommence sending your data feed. Your data feed will continue as normal. 

  • Change the password for your existing data feed

Simply enter the new password, confirm the new password, and 'Submit'. Then input this new password into your advice software. Your data feed will continue as normal. 

 

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Training videos

Play button View our library of training videos on YouTube here

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Troubleshooting

Which internet browsers does Adviser Online work on?

  • Chrome
  • Internet Explorer 11
  • Firefox
  • Safari
  • Microsoft Edge

I have hit ‘Save & Next’ and nothing seems to happen. Why?

There are probably still mandatory fields on the screen that need completing. Scroll back up the screen and you should see those fields highlighted in red with a suitable message.

I generated a transaction, but didn’t receive a PDF for my client to sign. What should I do?

Please call us on 13 11 84 and we will email you a copy of the PDF. Alternatively, please cancel the task in Manage transactions and try again to complete and generate a PDF.

I have been presented with an error screen after 30 minutes of non-activity. What should I do?

Your session has timed out. Close your browser session and log in again to initiate a new user session. Any work in progress will be saved up to the previous Save and Next button.

I am unable to attach any documents? – I receive this message: File <file name> could not be uploaded. What should I do?

Please try uploading it again. You most likely have multiple sessions of Adviser Online open across multiple browsers and one or more of those sessions has timed out. Close down all your browsers and retry. You should be able to go to Manage transactions, select your incomplete transaction and continue with attaching your document(s).

If you're still having no luck, try using a private (incognito) browser.

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Need more help?

For further assistance, please phone us on 13 11 84 8:00am - 6:30pm (AEST) Monday to Friday.