If you have any questions or concerns, we're here to help.
Your request has been received and we will respond as soon as possible. If you require assistance prior to receiving our response, please call 13 11 84, Monday to Friday from 8:00am to 6.30pm (AEST).
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Only the following type of files can be uploaded: doc, docx, pdf, jpg, gif, png, bmp, txt, xls, xlsx, tif. Only 5 files (up to 7.5MB) can be uploaded.
If you want to set up an authority:
Complete the fields below and click submit.You need to provide a copy of a document signed and dated by the member, authorising information to be released to you on their behalf. You may also need to provide a copy of their passport or driver's licence (the proof of identification document must clearly show the member's full name, date of birth and signature). You can attach this via the file upload button.
If you have submitted a third party authority, we won't be able to provide the member's account information until it has been processed. This usually takes between 2 – 3 business days.
Only the following type of files can be uploaded: doc, docx, pdf, jpg, gif, png, bmp, txt, xls, xlsx, tif. You can upload a maximum of 5 files, with a total file size limit of 7.5MB.