Get advice over the phone about your Sunsuper account
If you have a question about your Sunsuper account or superannuation in general, our customer service representatives can help. Our customer service has been consistently recognised by the Customer Service Institute of Australia. Find out more about our awards or just call us on 13 11 84. between 8.00am and 6.30pm, Monday to Friday.
Get advice over the phone from a qualified financial adviser
When you need more specific advice about growing your super or planning your retirement, our team of qualified financial advisers can help. They can give you personal financial advice at no additional cost about:
- how much money you’ll need in retirement,
- if you can access the government age pension,
- adding more to your super through salary sacrifice,
- choosing the right investment for your super,
- protecting you and your family with the right insurance cover through super,
- and more
Just call us on 13 11 84 between 8.00am and 6.30pm, Monday to Friday. Or request a callback from an adviser at a time that suits you.
Join our SunTracker financial advice program
We’ve designed the SunTracker program to help you work out where you want to be when you retire and the steps you need to take to get there. Whether you’re still working towards retirement, thinking about retiring, or ready to stop working soon, our financial advisers can help guide you through the SunTracker program and make your dream retirement lifestyle a reality.
Attend a complimentary member seminar
If you want to hear face-to-face from our financial advisers and other experts about strategies to grow your super and plan for your retirement, you can join us as at a complimentary seminar. We hold seminars across a range of locations for our members and their guests in March, May and October each year. Come along to hear simple strategies and straightforward steps that can help you answer questions such as how much do I need to retire, will I be eligible for the government age pension, should I add more to my super, how do I choose how to invest my super, and what insurance cover should I have through super. As well as taking you through strategies step-by-step, our experts are available during and after the seminars to answer member questions face-to-face. We can also put you in touch with a financial adviser to discuss your personal situation further.
Get face-to-face, personal financial advice about your full financial situation
If you have more complex advice needs about more than just your super, including if you’re looking for a full financial plan for your future, we can refer you to an accredited external adviser we have personally met, got to know, and included on our National Advice Panel. Before we refer you to an adviser on our panel, we ask ourselves, "Is this a person we’d trust with a loved one’s financial future?" If there’s any doubt, we don’t. Just call us on 13 11 84 between 8.00am and 6.30pm, Monday to Friday. We’ll assess your advice needs and put you in touch with an accredited external financial adviser near you. Note that an external adviser will charge you a fee for the service they provide. Or you can request a callback from a Sunsuper adviser who can assess your advice needs at a time that suits you.
Speak with your own financial adviser
If you already have your own financial adviser, we can work with them to help you make the most of your super and achieve your dreams in retirement. In fact, we already work with 3.000 advisers across the country. If your financial adviser is registered with us, they can access your Sunsuper account details 24/7, via our secure Adviser Online portal. They can also undertake certain transactions on your behalf, with your digital approval of course. You may also be able to have their advice fees that relate to your super paid from your Sunsuper account. Talk to your adviser to find out more.
Listen to our podcast or try our online tools and calculators
Looking for an informative and entertaining update on money matters, your super and the things that could affect your financial dreams now, and in the future? Then don’t miss our New School of Super podcast. Sunsuper’s Dream Team Chief Economist Brian Parker, Head of Advice and Retirement Anne Fuchs and special guests break down the super jargon and the issues that could make a difference to your super and your retirement.
Ready to crunch some numbers? Try our range of free online calculators to help you work out how much you’ll pay in fees through to how long your super balance will last you in retirement.
Sunsuper employees provide advice as representatives of Sunsuper Financial Services Pty Ltd (ABN 50 087 154 818 AFSL No. 227867) (SFS), wholly owned by the Sunsuper Superannuation Fund. Sunsuper has established a panel of accredited external financial advisers who are not employees of Sunsuper. Sunsuper is not responsible for the advice provided by these planners and does not receive or pay any referral fees. These advisers will explain to you how their advice fees are determined.