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Client transfer FAQs

We understand that things in your business might change, and we’re here to support you when they do. We have a team dedicated to helping licensees, practices and advisers when changes occur.

When can Sunsuper assist with a client transfer?

Sunsuper can assist in the following circumstances:

a) If the member is still receiving advice services from a replacement adviser working for the same practice and AFS Licensee; or

b) If the member is still receiving advice services from the same adviser, either at a new practice or under a new AFS Licensee.

A member will not be required to take any action in either of the above scenarios. Sunsuper will be able to reinstate existing member consents, in bulk, so long as we receive the necessary documentation from the relevant AFS Licensee.

Moving to a new Australian Financial Services Licensee?

If you have moved to a new AFS Licensee, Sunsuper can assist in the bulk transfer of your authorities and/or advice fees.

For Sunsuper to transfer authorities and/or advice fees you must have been registered with Sunsuper (the equivalent of having an adviser code) at the time of your AFS Licensee change.

Once you have changed AFS Licensee, and your relationship with your new AFS Licensee appears in the ASIC Financial Adviser Register, please ensure you re-register as a financial adviser with us under your new AFS Licensee. This can be done via our website.

We also require some documentation from your previous and current AFSL:

a) a release letter; and

b) an acceptance letter.

Your release letter is required to contain acknowledgements by your previous AFS Licensee that it relinquishes all responsibility for the financial advice and financial advice services provided to the Sunsuper member by you.

Your acceptance letter is required to contain acknowledgements by your new AFS Licensee that it accepts all future responsibility for the financial advice and financial advice services provided to the Sunsuper member by you.

Moving between two financial advisers within the same practice?

If you are wanting to transfer Sunsuper authorities and/or advice fees between two financial advisers within the same practice, we can also help.

For Sunsuper to transfer authorities and/or advice fees both advisers must be registered with Sunsuper. Adviser registrations can be completed via our website.

Who do I contact?

To organise the transfer of authorities and/or advice fees, please reach out to our team at Client_Transfers@sunsuper.com.au.