Australian Retirement Trust (ART), one of Australia’s largest super funds, has been named as the winner of Finder’s Customer Satisfaction Awards for 2023 in the super funds category.
The Finder Customer Satisfaction Awards is an annual awards program that seeks to find the brands, products and companies that Australian consumers are most happy and satisfied with.
ART’s Chief Member Officer, Lachlan East said the award recognised the Fund’s continued focus on delivering the best possible retirement outcomes to its members.
“Australian Retirement Trust aims to support our more than 2.3 million members across Australia to retire well with confidence and this award is a testament to the hard work of the entire team at ART to deliver on this ambition,” Mr East said.
To judge the awards, Australian consumers were asked to rate their super fund out of 5 for the following: customer service, features and benefits, performance, fees and overall experience.
Australian Retirement Trust had a combined score of 4.19 out of 5 for the elements surveyed, which was higher than any other super fund. In addition, 95% of members surveyed said they would happily recommend the fund to a friend.
“At ART, our members are at the heart of everything we do, so our members rating us highly for customer satisfaction and sharing ART with their family and friends is something we’re very proud of,” Mr East said.