How does it work?
Sunsuper clearing house allows you to make one single transaction for all of your employees – whether they’re Sunsuper members or members of other funds. It’s a simple SuperStream solution that’ll save you time.
Sunsuper clearing house is a service available to registered Sunsuper employers. It’s available to employers who:
- are enrolled for Sunsuper Employer Online, and
- have selected Sunsuper as their default super fund
Watch this video to learn more
Follow these three simple steps:
- Register to pay super to Sunsuper
Once you've registered, you'll get instructions about how to pay your employees' super using Employer Online.
- Upgrade to the Sunsuper clearing house
- Select your payment method in Employer Online
Select your preferred payment method and accept the Terms and Conditions.
If you need to change your payment details after you have registered for Sunsuper clearing house, you can update your payment details in Employer Online.
If you'd like to learn more, check out our Employer Online user guides.
If you’d like to know more about contribution methods, legislative changes to payment standards, or our SuperStream solution call our employer specialists on 13 11 84.
Sunsuper clearing house PDS
Download the Sunsuper clearing house PDS.
Upcoming changes - Significant Event Notice for Sunsuper clearing house.
This notice provides information about the upcoming merger between Sunsuper and QSuper. It’s important you read this document to understand what the merger may mean for you as a participating employer that uses Sunsuper clearing house.
Important update – Sunsuper clearing house PDS
As a result of the introduction of the Your Future Your Super reforms – effective 1 November 2021 the Sunsuper clearing house Product Disclosure Statement issued 2 October 2020 is updated as outlined in this document.
Sunsuper clearing house Complaints Policy
Download the Sunsuper clearing house Complaints Policy.
Important information about making a complaint from 1 November 2018
The Financial Ombudsman Service (FOS) was replaced by the Australian Financial Complaints Authority (AFCA) on 1 November 2018.
There are no changes to Precision’s internal complaints handling process, but now, if you are not happy with our response to a complaint, you should contact AFCA instead of FOS. AFCA is an independent body set up to help resolve disputes between financial institutions and their customers. You can also choose to take your complaint directly to AFCA without first referring it to Precision, though in some circumstances, AFCA may refer your complaint back to us.
AFCA can be contacted by writing to:
Australian Financial Complaints Authority
GPO Box 3
Melbourne Vic 3001
Phone: 1800 931 678
Please note that the scope of matters AFCA can deal with has some limitations. It is possible that AFCA cannot deal with your matter. AFCA will advise you if they can deal with your complaint, and if so, what information you need to supply. Both the Precision internal dispute resolution procedure and AFCA service are free of charge.