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Speaking to Sunsuper is now even easier

We know the phone verification process is a necessary, yet long and sometimes frustrating process for members, so we set out to improve it.

 

We’ve recently introduced a service to answer enquiries quicker when members call us, directing calls to the most appropriate Customer Interactions Representative available for them.

To take advantage of this new service, members just need to ensure that their phone number is registered with us. They simply log in to Member Online and update their mobile phone number.

When a member now calls 13 11 84 from a unique Australian mobile number (only belonging to one account), they will then be prompted to provide their DOB. Provided this matches the account, this will serve as two primary verification points on the member account and the member will be directed to the most available representative.