Early release of super (ERS) | Sunsuper Adviser News Skip Navigation

Early release of super (ERS)

Introduced in April 2020 by the Federal Government, ERS was designed to provide some economic relief to people feeling the impacts of COVID-19 pandemic by allowing them early access to their super.

With 4.8 million applications and $36 billion of payments across the industry, many people elected to take these payments and the short-term relief they provided is a reminder to the gravity of the situation so many in our community have faced.

Here's how we responded:

  • Member First: making over 485,000 payments to the value of $3.45 billion, we were there for our members during their time of need. Yet we have stayed true to our purpose by balancing this with a focus on engagement and reactivation meaning, for a large segment of these members, we continue to be their fund of choice to grow their lifelong savings.
  • Member Advocacy: we helped earn our members’ advocacy by driving strong digital engagement and timely servicing outcomes leading to overwhelmingly positive sentiment on social media and a forward shift in our internal Member Net Promoter Score.
  • Dynamic organisation: we acted quickly to deliver an end-to-end solution including high levels of automation and robust fraud controls whilst rapidly tailoring website content, our contact centre messaging and direct communications to promote digital channels and a simple and scalable experience, all of which helped set us apart from other funds across the industry.