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Member FAQs

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Last updated: 09 January 2021

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What does the merger mean for Sunsuper members?

 

Australian Retirement Trust will be one of Australia’s largest funds, proud to take care of over $200 billion in retirement savings for more than two million members. As a fund that works for members, not shareholders, we’ll work in members’ best interests, and commit to returning profits to them as lower fees and better services.

Sunsuper Members’ accounts will transfer to Australian Retirement Trust on the merger date.

Refer to your significant event notice (SEN) and Sunsuper and QSuper are merging: Important information booklet that you'll receive in January 2022 for more details.

You won’t be required to do anything for your accounts with Sunsuper to transfer to Australian Retirement Trust. Your new Australian Retirement Trust accounts will generally have the same features as your current Sunsuper accounts but there is some important information that you need to be aware of, which will be covered in your significant event notice (SEN) and Sunsuper and QSuper are merging: Important information booklet that you'll receive in January 2022.

If you have both a Sunsuper and a QSuper account, you will also receive a communication from QSuper letting you know about the merger and any impact it will have on your QSuper account.

Your Sunsuper and QSuper accounts will not be consolidated on 28 February 2022. This is to make sure you do not lose any benefits you have with either fund.

Some time after the merger, Australian Retirement Trust will contact you with details about these accounts, and options you may have to consolidate them. We encourage you to speak with your financial adviser before making any decision about whether consolidating your accounts is right for your circumstances.

Australian Retirement Trust will be one of Australia’s largest funds, proud to take care of over $200 billion in retirement savings for more than two million members. As a fund that works for members, not shareholders, we’ll work in members’ best interests, and commit to returning profits to them as lower fees and better services.

The merged fund will continue both Sunsuper’s and QSuper’s focus on working for members, not shareholders, aiming to deliver strong, long-term investment returns, and providing the tools and advice to help members feel on top of their super.

For Super Savings account members, you'll be able to find your Product Disclosure Statement (PDS) and associated guides from or shortly after 28 February 2022 at australianretirementtrust.com.au/pds

For Super Savings - Business and Super Savings - Corporate account members, you'll be able to find your PDS and associated guides from or shortly after 28 February 2022 on your employer's Australian Retirement Trust microsite. Details about the location of your employer's new microsite in Australian Retirement Trust will be provided in your significant event notice (SEN). Otherwise, refer to the 'Changes to your employer plan in Australian Retirement Trust factsheet' on your employer's current Sunsuper microsite from mid-January 2022.

Australian Retirement Trust will communicate with you in the same ways that you asked Sunsuper to communicate with you. For most members, this means Australian Retirement Trust will continue to deliver important documents digitally by default. If you have selected to receive your documents in paper form, this will continue in Australian Retirement Trust.

If you have previously unsubscribed from receiving marketing materials from Sunsuper, this will also continue to apply to marketing materials from Australian Retirement Trust.

No, under law, the decision to merge is taken by the Board of the Sunsuper Trustee on behalf of members. You can rest assured that the merger will only go ahead if we determine it is in members’ best interests.

 

Questions about my account

 

The name of your existing Sunsuper products and accounts will change as you become a member of Australian Retirement Trust, as detailed below.

Sunsuper

Australian Retirement Trust

Sunsuper for life – Super-savings account Super Savings Accumulation account
Sunsuper for life - Transition to retirement income account Super Savings Transition to retirement income account
Sunsuper for life - Retirement income account Super Savings Retirement income account
Sunsuper for life Business - Super-savings account Super Savings — Business Accumulation account
Sunsuper for life Corporate - Super-savings account Super Savings — Corporate Accumulation account
Sunsuper for life Corporate Defined Benefit Super Savings — Corporate Defined Benefit
Sunsuper for life Corporate Lifetime Pension Super Savings — Corporate Lifetime Pension

Sunsuper members’ existing administration fee arrangements will continue on 28 February 2022 when their accounts are transferred to Australian Retirement Trust (subject to board, regulatory and legislative approval). This means the administration fees you currently pay in Sunsuper now will be the administration fees you will pay in Australian Retirement Trust when we merge.

From 1 July 2022, a reduction in administration fees is planned for most members (subject to approval by the Trustee of Australian Retirement Trust after the merger). How this fee reduction will work depends on the products that you will hold in Australian Retirement Trust.

Refer to your significant event notice (SEN) or page 5 of the Sunsuper and QSuper are merging: Important information booklet, available from mid-January 2022 at sunsuper.com.au/merger for more details.

No, the accounts you hold in Australian Retirement Trust will be invested in options that are identical to those your Sunsuper account was invested in immediately prior to the merger. The full range of options available to you in Australian Retirement Trust from 28 February 2022 will be identical to those currently available to you in Sunsuper.

Refer to your significant event notice (SEN) or page 7 of the Sunsuper and QSuper are merging: Important information booklet, available from mid-January 2022 at sunsuper.com.au/merger for more details.

Sunsuper’s and QSuper’s investment performance over the long term is comparable, with both Sunsuper and QSuper delivering strong, long-term returns to members. We expect the merged fund to benefit from that combined strength.

Both funds’ Balanced options have strong long-term performance – Sunsuper’s Balanced option for SuperSavings accounts returned 9.89% p.a. over the 10 years to 30 September 2021, with QSuper’s returning 9.08% p.a. over the same time period.

Source: SuperRatings Fund Crediting Rate Survey - SR50 Balanced (60-76) Index, September 2021. Past performance is not a reliable indicator of future performance.

 

Questions about my insurance

 

No, the insurance arrangements you hold in Sunsuper immediately prior to the merger will be the same arrangements you'll have in Australian Retirement Trust. This includes any cover amounts, premiums, policy terms and conditions as defined in our Insurance guide, and any special acceptance terms applied by the insurer when cover was underwritten.

Refer to your significant event notice (SEN) or pages 6-7 of the Sunsuper and QSuper are merging: Important information booklet, available from mid-January 2022 at sunsuper.com.au/merger for more details.

No, all active insurance claims after the merger will be managed by the Trustee of Australian Retirement Trust. You will not need to do anything to continue progressing your claim.

No, all existing preferred, binding and reversionary beneficiaries that are detailed on your account will transfer over to your Australian Retirement Trust account.

Total & Permanent Disability Assist So long as you continue to meet the Total & Permanent Disability Assist definition, you will not need to do anything for any support payments to continue. However, please be aware that any support payments made from 28 February 2022 onwards will now come from Australian Retirement Trust rather than Sunsuper.

Income Protection
No, your Income Protection payments from the insurer will continue unchanged.

 

Questions about managing my account

 

You should submit paper forms to us by 21 February 2022 to ensure we have enough time to process them before the merger. Please complete any requests in Member Online or the Sunsuper app by the evening of 25 February 2022. After this time, Sunsuper Member Online and the Sunsuper app will be unavailable.

For more specific details about the impacts on a range of transactions, see the What are the transaction processing cut-off dates question below or refer to the 'Other things to consider' section of the Sunsuper and QSuper are merging: Important information booklet, available from mid-January 2022 at sunsuper.com.au/merger.

While we make every effort to keep processing and service disruptions to a minimum, there are transaction cut-offs leading up to the merger date. If Sunsuper hasn’t been able to process your form prior to the merger, or Australian Retirement Trust receives a Sunsuper form after the merger, we may require you to complete a new Australian Retirement Trust form.

We’ve detailed some transaction cut-offs below. For further information see the Sunsuper and QSuper are merging: Important information booklet, available from mid-January 2022 at sunsuper.com.au/merger

Update your contact details

You can update your contact details in Member Online or the Sunsuper app by the evening of 25 February 2022. Alternatively, you can complete the Change of details form and ensure we receive it by 21 February 2022.

From 28 February 2022, you’ll be able to access Australian Retirement Trust Member Online and the Australian Retirement Trust app to update your details.

Changes your investment option(s)

You can change your investment options in Member Online by the evening of 25 February 2022.

From 28 February 2022 you’ll be able to access Australian Retirement Trust Member Online to change your investment options.

Opt-in for Standard insurance cover earlier

If you want to opt-in for Standard insurance cover earlier than when cover automatically starts (where you currently have a balance less than $6,000 or under age 25) you’ll need to make this request in Member Online by the evening of 25 February 2022.

From 28 February 2022, you’ll be able to access Australian Retirement Trust Member Online to opt-in to Standard cover.

Changes to your insurance cover

To increase, decrease, change or cancel insurance cover you will need to make this request in Member Online by the evening of 25 February 2022. Alternatively, you can complete the applicable form and ensure we receive it by 21 February 2022.

From 28 February 2022, you can access Australian Retirement Trust Member Online or use the relevant insurance forms.

Change the frequency of Income account payments

To change the frequency of payments from your Income account, you’ll need to complete this request in Member Online by the evening of 25 February 2022.

From 28 February 2022, you can access Australian Retirement Trust Member Online to change the frequency of payments.

Change your beneficiary arrangements

To update your beneficiary arrangements, you can update in Member Online (preferred beneficiaries only) by the evening of 25 February 2022. Alternatively, you can complete the applicable form and ensure we receive it by 21 February 2022.

From 28 February 2022, you can access Australian Retirement Trust Member Online, or complete the relevant form, to update your beneficiary arrangements.

No, existing direct debit arrangements you have in Sunsuper will continue in Australian Retirement Trust. Payments will be processed by Australian Retirement Trust instead of Sunsuper from 28 February 2022.

Your employer makes contributions to your super.

Any contribution arrangements you have in place with your employer will carry over to your new Australian Retirement Trust account. This includes employer Superannuation Guarantee (SG) contributions, salary sacrifice arrangements, and member voluntary contributions made via your employer.

You make additional contributions via direct debit or BPAY®.

You’ll be able to continue making BPAY® payments with the same biller code and reference details you currently use in Sunsuper. If you’ve set-up direct debit arrangements, these will continue to be debited and payments will be processed by Australian Retirement Trust instead of Sunsuper after 28 February. ® Registered to BPAY Pty Ltd ABN 69 079 137 518.

You split contributions with your spouse.

If you intend on splitting your eligible contributions with your spouse for the period 1 July 2021 to 27 February 2022, you’ll need to complete and return the Contribution splitting advice form and ensure we receive it by 21 February 2022. Any contribution split requests received after 21 February 2022 will not be accepted for this period.

From 28 February 2022, you’ll be able to request a split of eligible contributions paid to Australian Retirement Trust for the period 28 February 2022 to 30 June 2022 after 1 July 2022.

For further information see the Sunsuper and QSuper are merging: Important information booklet, available from mid-January 2022 at sunsuper.com.au/merger.

No matter if you change jobs before or after the merger, your membership details will remain the same for your employer to pay contributions to your account.

Visit Changing Jobs for help providing your employer with your details at any time.

You can continue using Member Online up until the evening of 25 February 2022.

From 28 February 2022, you can access your new Australian Retirement Trust account in Member Online using your same login details as your Sunsuper account.

However, please be aware that the URL for Member Online will change on 28 February 2022.

You will be able to log into Australian Retirement Trust Member Online and the Australian Retirement Trust app using the same details you use now in Sunsuper.

However, please be aware that the URL for Member Online will change on 28 February 2022. For Sunsuper app users, you will need to update your app to the latest version so that it becomes the Australian Retirement Trust app (which for most members should happen automatically).

From 28 February 2022, the Sunsuper app will become the Australian Retirement Trust app, displaying the new name and logo. You can continue using the Sunsuper app up until the evening of 25 February 2022.

You will need to update the app on your smart device after 28 February 2022. For most users, we expect your smart device would do this automatically once the update is available. Otherwise, you can update to the latest version in your smart device’s app store.

If you aren’t a current user of the Sunsuper app and want to access the Australian Retirement Trust app after 28 February 2022, you’ll find it in the App Store (for iOS devices) and on Google Play (for android devices).

 

Read more merger FAQs

Still have questions? Check out our other popular merger FAQs or speak to our team via our contact us page or call 13 11 84 (8:00am - 6:30pm (AEST) Monday to Friday)

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