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Adviser FAQs

We’re here to help. If your question is not answered below, please reach out to our team via our Adviser Enquiry Line 13 11 84 (Press 4 then 2) (8:00am - 6:30pm (AEST) Monday to Friday) or request a BDM appointment. You can also download our Important information guide here.

Last updated: 09 January 2021

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Learn about the merger

 

You do not need to let your clients know about these changes. Your clients who are Sunsuper members will be sent an email or letter in January 2022 letting them know about the merger and what it may mean for them.

These communications will include a link to or copy of the Important Information booklet January 2022 which provides key details about the merger.

 

Yes, if you have recommended Sunsuper to a client but they have not yet joined the fund, they can still join. However, there is a risk that forms submitted after 21 February 2022 will not be processed prior to the merger and this may result in you needing to complete a new Australian Retirement Trust form.

From Friday 18 February 2022, you won’t be able to commence certain forms and applications through Adviser Online, including Membership applications, Income Account requests, and Income Account restarts. Forms that are of a time critical and transactional nature will remain available through Adviser Online or by calling us on 13 11 84.

We recommend that you submit forms and applications to us via Adviser Online by the evening of 18 February 2022. You’ll be able to submit most forms and applications to us after 18 February 2022; however, there is a risk that forms submitted after 21 February 2022 will not be processed prior to the merger and this may result in you needing to complete a new Australian Retirement Trust form.

Adviser Online will be unavailable from 26 February 2022 until 28 February 2022.

 

Managing my clients account

 

Your client’s current beneficiary arrangements on their Sunsuper account/s will remain in place when their account/s become Australian Retirement Trust account/s.

Sunsuper data feeds processes will continue in Australian Retirement Trust.

You will not be able to manage your QSuper clients through Australian Retirement Trust. We will remain a separate service offering, including Adviser Online, which will only be for your Australian Retirement Trust clients who were former Sunsuper members. We will continue to work towards a more connected experience; however, this will not be the case immediately following the merger.

Their accounts will not be automatically consolidated on 28 February 2022. This is to make sure members do not lose any benefits they have with either fund. Your clients may speak to you about whether having two accounts is right for their circumstances.

We are committed to making it easy for members and their advisers to get the information they need for clients that have both a QSuper and Sunsuper account. You will not be able to view details of clients who have a QSuper account using the Australian Retirement Trust (formerly Sunsuper) Adviser Online from 28 February 2022; however, this is a consideration for future integration work between the funds and we will keep you updated through the integration planning.

If your client has both a QSuper and Sunsuper account, they’ll receive a communication from each fund in January 2022 about the merger and what it means to them and any impact on their accounts.

Their accounts will not be automatically consolidated on 28 February 2022. This is to make sure members do not lose any benefits they have with either fund. Your clients may speak to you about whether having two accounts is right for their circumstances.

Your clients' Australian Retirement Trust accounts will be invested in options that are identical to those their Sunsuper account was invested in immediately prior to the merger. The full range of options available to your clients in Australian Retirement Trust from 28 February 2022 will be identical to those currently available to your clients in Sunsuper.

If your client has both a Sunsuper and QSuper account, these will not be automatically consolidated on 28 February 2022. This is to make sure members do not lose any benefits they have with either fund. Your clients may speak to you about whether having two accounts is right for their circumstances.

You will be able to find the PDS and associated guides for your clients who will be Australian Retirement Trust Super Savings account members from or shortly after 28 February 2022 at australianretirementtrust.com.au/pds

PDSs and associated guides for Super Savings - Business and Super Savings - Corporate account members will be able to be found from or shortly after 28 February 2022 on each client's employer's Australian Retirement Trust microsite. Details about the location of your client's employer's new microsite in Australian Retirement Trust will be provided in your client's significant event notice (SEN) letter from mid January 2022. Otherwise, refer to the Changes to your client's employer plan in Australian Retirement Trust factsheet on your client's employer's current Sunsuper microsite from mid January 2022.

 

Managing and processing forms

 

From 5pm Friday 18 February 2022, you won’t be able to commence certain forms and applications through Adviser Online, including Membership applications, Income Account requests, and Income Account restarts. Forms that are of a time-critical and transactional nature will remain available through Adviser Online or by calling us on 13 11 84.

To ensure you receive the service you are accustomed to, we recommend that you submit forms and applications to us via Adviser Online by the evening of 18 February 2022. You’ll be able to submit most forms and applications to us after 18 February 2022; however, there is a risk that forms submitted after 21 February 2022 will not be processed prior to the merger and this may result in you needing to complete a new Australian Retirement Trust form.

We will require Spouse Contribution Split forms to be submitted by 21 Feb 2022 via Adviser Online.

Advisers will be unable to download the Contribution Splitting Advice PDF form via Adviser Online from 5:00pm on Friday 18 Feb to 28 Feb.

We recommend that you submit forms and applications to us via Adviser Online by the evening of 18 February 2022. You’ll be able to submit most forms and applications to us after 18 February 2022; however, there is a risk that forms submitted after 21 February 2022 will not be processed prior to the merger and this may result in you needing to complete a new Australian Retirement Trust form.

Adviser Online will be unavailable from 26 February 2022 until 28 February 2022.

We recommend that you submit forms and applications to us via Adviser Online by the evening of 18 February 2022. You’ll be able to submit most forms and applications to us after 18 February 2022; however, there is a risk that forms submitted after 21 February 2022 will not be processed prior to the merger and this may result in you needing to complete a new Australian Retirement Trust form.

We will require Notice of intent to claim a tax deduction forms to be submitted by 21 Feb 2022 via Adviser Online. A tax deduction can be claimed on contributions lodged before and after merge date.

 

Third party authorities

 

Third party authorities in Sunsuper will transfer with clients’ Sunsuper account/s to Australian Retirement Trust. Members won’t need to do anything for these nominations to continue in Australian Retirement Trust.

We are committed to making it easy for members (and, where appropriate, their advisers) to roll over third-party authority documents. We will keep you updated through the integration planning.

Third-party authorities in Sunsuper will transfer with clients’ Sunsuper accounts to Australian Retirement Trust. Members won’t need to do anything for these nominations to continue in Australian Retirement Trust.

 

Contact information

 

There will be no changes to your contact person. If there are any changes to this in the future, we will, of course, let you know.

Sunsuper's phone numbers, post address and physical address will not change from 28 February 2022. Our website URL will change to australianretirementtrust.com.au.

 

Investments

 

Your clients' Australian Retirement Trust accounts will be invested in options that are identical to those their Sunsuper account was invested in immediately prior to the merger. The full range of options available to your clients in Australian Retirement Trust from 28 February 2022 will be identical to those currently available to your clients in Sunsuper.

The Australian Retirement Trust Super Savings investment options will adopt the investment strategy of the Sunsuper investment options. We continue to work closely with research and ratings agencies, and it is unlikely that the merger will impact how our investments are currently rated.

 

Insurance

 

When we merge on 28 February 2022, there will be no changes to your clients' existing accounts and / or products including:

  • Insurance cover
  • Investments
  • Fees and costs
  • Account details (including any beneficiaries and authorities)
  • BPAY details
  • Contribution arrangements with their employer
  • Pension payment amount and frequency (if applicable)
  • Defined Benefit entitlements (if applicable)
  • Current insurance claims (if applicable)
  •  

 

Fees

 

Sunsuper members’ existing administration fee arrangements will continue on 28 February 2022 when their accounts are transferred to Australian Retirement Trust (subject to board, regulatory and legislative approval). This means the administration fees they currently pay in Sunsuper now will be the administration fees they will pay in Australian Retirement Trust when we merge.

From 1 July 2022, a reduction in administration fees is planned for most members (subject to approval by the Trustee of Australian Retirement Trust after the merger). How this fee reduction will work depends on the products that members will hold in Australian Retirement Trust (details about this will be provided from mid-late January 2022 in the significant event notice (SEN)).

 

Licensees

 

Your existing AFS Licensee Agreement will continue into Australian Retirement Trust, however we’ll need to make updates to the agreement and will contact you with further information at a later date. There is nothing you need to do right now.

 

Read more merger FAQs

Still have questions? You can explore our general merger FAQs below. Otherwise we’re here to help. Request a BDM appointment or call our Adviser Enquiry Line 13 11 84 (Press 4 then 2) (8:00am - 6:30pm (AEST) Monday to Friday).

ALL MERGER FAQS