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Death claims

Losing someone you love is difficult, so we’ll do our best to make sure applying for a death payment is simple. We’ll be there to help you with the application and try to have your claim dealt with as quickly as possible.

How to make a claim

To make a claim as a beneficiary of a deceased member, follow the steps outlined below:

1. Have the following information ready:

  • The member's Sunsuper membership number
    • You can find this number in the top right hand corner of the member's Annual Statement as well as most other correspondence from Sunsuper
  • The member's date of birth
  • Formal notification of death
    • We begin the death benefit claim process as soon as we hear of a member's death, however formal notification is required for any claim to proceed. We’ll need to ask for a certified copy of one of the following documents:
      • Death certificate
      • Coroner's report
      • Autopsy report
      • Inquest finding
      • A medical certificate of death completed by a registered medical practitioner

2. Call Sunsuper on 13 11 84 to start the claims process

  • You'll be transferred to our Claims Team who will:
  • Confirm details of the member
  • Advise you of the documents and information you need to provide for the claim to be assessed
  • Send you the claim forms for completion

3. Complete and return the Death claim forms

Read all information we send to you carefully, and take the time you need to gather all information required. You’ll need to answer several questions and provide us with additional information.

This may be an emotional and daunting task, but our Claims Team is here to help you every step of the way. You’ll be given the name and contact details of your own dedicated Claims Officer who will assist you and answer any questions you may have.

We're here to help

If you'd like some more information on making a claim, have a read through our Death claims guide [PDF 1.69MB] or give us a call on 13 11 84.