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Insurance in Superannuation Voluntary Code of Practice

Sunsuper are strong supporters of the Insurance in Superannuation Voluntary Code of Practice (Code) and we adopted the Code upon its commencement date of 1 July 2018. Sunsuper are compliant for Sunsuper for life.

Download a copy of the Insurance in Superannuation Voluntary Code of Practice.

The overarching objective of the Code is to improve the insurance in superannuation offered to you and the processes by which insurance benefits are provided, ensuring automatic insurance in superannuation "is appropriate and affordable" and does not inappropriately erode future retirement income. The Code provides a range of initiatives that are beneficial to all members, including enhancing our claims service, improving member engagement, education and awareness of insurance, and improving the member experience.

Sunsuper became compliant with the Insurance in Superannuation Voluntary Code of Practice on 1 July 2018 for its public offer product, Sunsuper for life, which encompasses the vast majority of our members.

We are compliant across most aspects of the Code for our remaining products and have been working towards full compliance across all products for 1 July 2019.

For our Corporate and Business products we are compliant with the Code from 1 July 2019 aside from a small number of Sunsuper for life Corporate and Business plans due to the specialised nature of these plans.

For our Sunsuper for life for former Kinetic Super members, we became compliant with the code from 1 March 2019.

Sunsuper's compliance with the Insurance in Superannuation Voluntary Code of Practice

Key Code Requirements  Sunsuper for life* Sunsuper for life Business Sunsuper for life Corporate 
Benefit Design/Membership Segmentation  ✔  **Full compliance planned from 2019/20 **Full compliance planned from 2019/20
Erosion Measures  ✔ **Full compliance planned from 2019/20  **Full compliance planned from 2019/20  
Cancellation Online  ✔  ✔  ✔
Automatic Cessation  ✔  ✔  ✔
Claims Handling  ✔  ✔  ✔
Communications  ✔ ***Full compliance planned from July 2019
Intention and Comprehension Statements  ✔  ✔  ✔
Interpretation Services  ✔  ✔  ✔
Supporting Vulnerable Consumers  ✔  ✔  ✔
* Sunsuper for life former Kinetic Super members: Sunsuper and Kinetic Super merged on 12 May 2018, however, the insurance arrangements for former Kinetic Super members was maintained in a separate arrangement. From 1 July 2018, the insurance arrangements for the former Kinetic Super members complied with some aspects of the Code, however, some elements did not align with the Code.The insurance arrangements for former Kinetic Super members were merged with the Sunsuper for life arrangements as at 1 March 2019 and then the insurance arrangements for former Kinetic members were fully compliant from 1 March 2019.

** Sunsuper for life Business/Corporate: Sunsuper provides a flexible range of insurance solutions to employers through our Sunsuper for life Business and Sunsuper for life Corporate plans. Due to the specialised nature of these plans a small number are not compliant with some elements of the Code which relate to affordability and in particular the 1% premium cap from 1 July 2018. Sunsuper will continue to work with those employers with benefits tailored to the specific needs of their employees and ensure plans meet the 1% premium cap where possible..

*** Sunsuper for life Business/Corporate: In adherence with the Code, Sunsuper has implemented a series of insurance communications to update members at key stages in relation to insurance, specifically when it may cease due to contribution inactivity. These communications are provided to all Sunsuper for life Super-savings, Business and Corporate members. However, some of the elements in the annual insurance communication will not be available for Sunsuper for life Business and Corporate members until the Annual Statement cycle for 2018/19 financial year.

Annual Code Compliance Report

Sunsuper adopted the Code from 1 July 2018 and in an industry first also adopted compliance with the Code for our 1 million Sunsuper for life product members from the Code’s commencement on 1 July 2018, three years ahead of the transition time frame.
As a part of adopting the Code, Sunsuper has published an Annual Code Compliance Report.

Sunsuper’s report shows results for the full 2018/2019 financial year.

Sunsuper’s Insurance Strategy

Our Insurance Strategy includes the Insurance Objectives / Principles as outlined below.

Insurance Objectives/Principles

The following insurance objectives/principles have been adopted in developing the insurance strategy ensuring that the premium structure and levels are sustainable, taking into account the impact premiums have on members’ retirement benefits.

1. Product and services
• are designed in our collective members’ best interests,
• are appropriate and affordable for our membership,
• take into account the views / feedback of members,
• contain innovation which is valued by a significant portion of our member base and delivered cost effectively,
• are continually reviewed and updated, and
• are viewed as being above the industry benchmark (e.g. top quartile for features / functionality and premiums (voluntary cover – at occupational category level, default cover – Funds with a similar occupational profile)) over the solution life cycle,
2. Premium cross subsidies are limited across ages and gender as far as is practicable,
3. Transition between products should occur easily and without diminished benefits,
4. Members are able to easily tailor their insurance cover (pricing, features, service) to meet their specific needs, and
5. Member communication and service capabilities are efficient, understandable and respectful to members and their beneficiaries.

Refund of premiums to the Trustee

As part of Sunsuper’s arrangements with AIA Australia to provide insurance to Fund members, the Trustee may receive a refund of premiums, depending on the level of claims against the insurance policies. The Trustee will pass on any refunded premiums through adjustments to future premiums, or will use refunded premiums to assist with insurance administration costs. Any refunded premiums which are received and not yet used for these purposes are allocated to an insurance reserve.

Sunsuper Pty Ltd ABN 88 010 720 840, AFSL No. 228975, is the Trustee and issuer of the Sunsuper Superannuation Fund ABN 98 503 137 921, USI 98 503 137 921 001. This communication contains general information only. Any advice does not take into account your personal objectives, financial situation or needs. You should consider the appropriateness of any advice having regard to your personal objectives, financial situation and needs before acting on that advice. A copy of the Product Disclosure Statement (PDS) can be obtained by visiting or calling 13 11 84. You should consider the PDS in deciding whether to acquire, or to continue to hold, the product.