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Member Direct debit request service agreement

This agreement oulines the responsibilities (both yours and ours) and other terms and conditions that apply to your direct debit request. This direct debit request service agreement is for members making direct debits for voluntary personal contributions. Learn more about the direct debit request service agreement for employers making contributions for employees.

Authorisation

You authorise and request Sunsuper Pty Ltd ABN 88 010 720 840 AFSL No. 228975 as Trustee for Sunsuper ABN 98 503 137 921 (User ID: 066 383) (to arrange, through its own financial institution, a debit to the nominated account(s) any amount Sunsuper Pty Ltd has deemed payable by you in accordance with your instruction.This debit or charge will be made through the Bulk Electronic Clearing System (BECS) from the account(s) held at the financial institution you have nominated in our online application form and will be subject to the terms and conditions of the Direct Debit Request Service Agreement.This authorisation is to remain in force in accordance with the terms described in this Direct Debit Request Service Agreement. You also confirm this authority is provided in accordance with the signing authority of the nominated account(s). 

Why an agreement?

Through this application, you are allowing us to debit amounts from an account with your financial institution. The amount, how often and the date we will debit the account(s) depend on when you instruct us to do so. Since it is self-initiated, we only debit the amount from the account(s) once we receive authorisation from you.

Acknowledgement

By agreeing to the Direct Debit Request, by the method presented, you authorise us to arrange for funds to be debited from your Account in accordance with the Agreement. This is your Direct Debit Service Agreement with Sunsuper Pty Ltd ABN 88 010 720 840 AFSL No. 228975 as Trustee for Sunsuper ABN 98 503 137 921 (User ID: 066 383).  It explains what your obligations are when undertaking a Direct Debit arrangement with us.  It also details what our obligations are to you as your Direct Debit provider.  Please keep this agreement for future reference.  

Definitions

  • “account” and “account(s)” mean the account or accounts held at your financial institution(s) from which we are authorised to arrange for funds to be debited.
    “agreement” means this Direct Debit Request Service Agreement between you and us.
  • “business day” means any day other than a Saturday or a Sunday or Australian public holiday and on which financial institutions are able to effect settlement of payment transactions.
  • “debit payment” means a particular transaction where a debit is made.
  • “direct debit request” means the Direct Debit Request between us and you.
  • “us” or “we” means Sunsuper Pty Ltd, (the Debit User) you have authorised by requesting a Direct Debit Request.
  • “you” means the customer who has signed or authorised by other means the Direct Debit Request.
  • “your financial institution” means the financial institution or institutions nominated by you on the DDR at which the account is maintained.

1. Debiting your account

1.1. By providing us with a valid instruction, you have authorised us to arrange for funds to be debited from the nominated account(s).  You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and you.
1.2. We will only arrange for funds to be debited from the nominated account(s) as authorised in the Direct Debit Request.
1.3. We will automatically debit the amount owing from the nominated bank account(s) after you have submitted the contribution electronically.
1.4. If you submit the contribution before 3.30pm AEST on a business day, we will debit the contribution amount from the nominated account(s) on that day.
1.5. If you submit the contribution on or after 3.30pm AEST on a business day, or on a non-business day, we will debit the contribution amount from the nominated account(s) on the next business day.  If you are unsure about which day the account(s) have or will be debited you should ask the financial institution.
1.6. The debit will display as “Sunsuper” and include the payment reference number in the transaction statement.

2. Amendments by us

2.1. We may vary any details of this agreement or a Direct Debit Request at any time by giving you at least fourteen (14) days written notice.

3. Amendments by you

3.1. You may change the account(s) you authorise Sunsuper to debit by updating the payment details. Any direct debit requests made prior to your update will be processed using the details recorded at the time you made the request.
3.2. You may change*, stop a debit payment, or terminate (cancel) this agreement at any time by:

  • Logging onto Member Online
  • Or telephoning us on 13 11 84 (+61 7 3121 0700 when overseas) during business hours; or arranging it through your own financial institution(s), which is required to act promptly on your instructions.

*Note: in relation to the above reference to ‘change’, the financial institution may change your debit payment only to the extent of advising us Sunsuper Pty Ltd of the new account details. 

4. Your obligations

4.1. It is your responsibility to ensure that there are sufficient clear funds available in the nominated account(s) to allow a debit payment to be made in accordance with the Direct Debit Request.
4.2. If there are insufficient clear funds in the nominated account(s) to meet a debit payment:

a) you may be charged a fee and/or interest by the financial institution;
b) you may also incur fees or charges imposed or incurred by us; and
c) you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in the nominated account(s) by an agreed time so that we can process the debit payment.

4.3. You should check the nominated account statement to verify that the amounts debited from the account(s) are correct.

5. Disputes

5.1. If you believe there has been an error in debiting a nominated account, you should notify us directly on 13 11 84 (+61 7 3121 0700 when overseas) with us as soon as possible so that we can resolve your query more quickly.  Alternatively, you can take it up directly with the financial institution.
5.2. If we conclude as a result of our investigations that the nominated account has been incorrectly debited, we will respond to your query by arranging for the financial institution to adjust the nominated account (including interest and charges) accordingly.  We will also notify you in writing of the amount by which the nominated account has been adjusted.
5.3. If we conclude as a result of our investigations that a nominated account has not been incorrectly debited, we will respond to your query by providing you with reasons and any evidence for this finding in writing.

6. Accounts

You should check:

a) with your financial institution whether direct debiting is available from the nominated account(s) as direct debiting is not available through BECS on all accounts offered by financial institutions.
b) the nominated account details which you have provided to us are correct by checking them against a recent account statement; and
c) with your financial institution before completing the Direct Debit Request if you have any queries about how to complete the Direct Debit Request.

7. Confidentiality

7.1. We will keep any information (including the nominated account details) in the Direct Debit Request confidential.  We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
7.2. We will only disclose information that we have about you:

a) to the extent specifically required by law; or
b) for the purposes of this agreement (including disclosing information in connection with any query or claim).

8. Notice

8.1. If you wish to notify us about anything relating to this agreement, you should contact us by:
Calling us on 13 11 84 (+61 7 3121 0700 when overseas)
Or navigating to Contact Us page on Sunsuper website
8.2. We may send notices either electronically to your email address or by ordinary post to the address you have given us.
8.3. If sent by mail, communications are taken to be received on the day they would be received in the ordinary course of post.

9. Direct debit rejections

9.1. If a direct debit is rejected three times, we may terminate this arrangement.