Skip Navigation

Make a claim

We understand that something difficult has happened if you’re making an insurance claim. We’ll try to make this process as easy as possible and we’ll support you the whole way. 


We're here to help

When you call, you’ll be assigned a Claims Officer who will guide you through the process. This person will be your personal contact and help you the throughout the process. You won’t get passed from person to person and you’ll only have to tell your story once.

If you'd like to learn more about making a claim, have a read of our Insurance claims guide [PDF 4.83MB]. Or, if you're ready to make a claim now, contact us or call 13 11 84.

Death claims

If you have lost a loved one, the last thing you want is mountains of paperwork. We’ll help you with the application and ensure it is dealt with as swiftly as possible.

Terminal Illness claims

After your Terminal Illness claim is approved, you will have full access to your super balance and receive your insurance benefit. We’ll help you with the application.

Income protection claims

Income Protection will provide you with cover if you’re out of work temporarily because of illness or injury.

Total and Permanent Disability (TPD) claims

We can appreciate that potentially being unable to work again is a difficult and uncertain time for you. Our aim is to provide you a decision regarding your claim as quickly as possible.

One call and the sun comes out

Our award-winning customer service representatives can help you get the future you want by making the right choices today.

Call 13 11 84

Here to help

Super can sometime seem complex and confusing, but it's worth spending some time to check you're making the most of your retirement dollars. Help with your Sunsuper account is always at hand - all you have to do is pick up the phone.