Super FAQs | Frequently Asked Questions | Sunsuper
Do you have a question about joining Sunsuper, your Sunsuper account or your super in general?
On this page:
- Joining Sunsuper
- Your Sunsuper account
- Online access
- Super related
- Retirement related
- Access your super
- Contributions and tax
Why join Sunsuper?
Sunsuper is a profit-for-members fund, solely focused on helping our members achieve their best retirement outcome. We do this by earning strong, long-term investment returns and charging lower fees. As we don't pay any shareholder dividends, our profits are reinvested to improve the products and services we offer our members to help them achieve and live their retirement dreams.
How will I know my employer is making contributions into my Sunsuper account?
To check your employer is making contributions to Sunsuper, login to Member Online and check your transaction history.
Please note your employer may make contributions on your behalf on a different schedule to your regular pay. For example, employer contributions might be made monthly or quarterly. It's best you check with your employer if you are unsure.
I have forgotten my password. How do I reset?
You can reset your password here.
Can I transfer my Kiwisaver to Sunsuper?
Deciding to accept transfers is up to each super fund. Currently Sunsuper does not accept transfers from New Zealand funds.
However, Sunsuper will transfer your super account to your chosen New Zealand fund provided they will accept the transfer.
What is a 'Transition to retirement' account?
If you aren’t ready for retirement but would like to start working less, once you’ve reached your preservation age, a Sunsuper Transition to retirement Income account can allow you to supplement your income with regular payments from your super savings while you transition to full retirement.
I have left Australia permanently. How do I access my super?
If you’ve entered Australia on an eligible temporary resident visa you may be eligible to withdraw your super as a Departing Australia Superannuation Payment (DASP) once you’ve left Australia. You can apply to claim your account, subject to withholding tax if you:
- are not a citizen of Australia or New Zealand or a permanent resident of Australia , and
- have left Australia and your visa has either expired or been cancelled.
Using the Australian Taxation Office's (ATO) online facility is the easiest way to claim your super and there is no fee to have your immigration status verified.
How do I make voluntary contributions?
Salary sacrifice is a simple way you can add to your super and help it grow faster - it also has some great tax benefits.
Salary sacrifice contributions are before tax payments you set up through an agreement with your employer. The super contributions you make before tax (concessional) are taxed at 15%.
Before you commit to salary sacrifice, you can see how it could work for you, by using our contributions calculator.
If you are unable to find the answer to your question, please call us on 13 11 84.
* Taxes may be payable in foreign countries in respect of income derived from non-Australian investment earnings, and a penalty tax on notional earnings may apply if you have a high total balance in one or more superannuation retirement pensions.