Forgot your login details?
Recover your login detailsRecover your login details in minutes. We only need your date of birth, and either your member number, mobile or email.
Find your member numberFinding your member number makes it easier to recover your login details.
Troubleshooting
Some members experience issues resetting their password or registering for Member Online due to the following reasons:
- A typo or incorrect data when your account was setup by a third party (e.g. date of birth, mobile, email or either your first name, second name or surname). There are other ways we can identify you and help you to recover your login details, please contact us.
- New corporate members account not yet set up. Please check the transition dates with your employer contact us.
Login not displaying error message
If you enter incorrect login details an error message will not be displayed due to a technical issue. When you click the “log in” button and your login details are incorrect, it will appear as if the page refreshed without doing anything. If you experience this issue, please check your login details are correct and try again, or if you’re still having trouble please contact us.
Verification codes
Some members experience issues receiving verification codes.
- Delays with codes sent via email
Please try using SMS option. If you're still having trouble, please contact us. - International mobiles not receiving codes
Members living overseas sometimes experience issues receiving verification code to their international mobile numbers.
Getting further support
Chat to usStart a chat session with a dedicated chat agent.
8:00 AM to 6:30 PM (AEST)
Monday to Friday
8:00 AM to 6:30 PM (AEST)
Monday to Friday
When overseas: +617 3121 0700