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How do I view my client’s transaction history in AOL?
Why can I see transfers in and transfers out of the same amount?
How do I view my client’s investments in AOL?
How do I view my client’s transaction history in AOL?
Adviser Online offers the ability to view a client’s transaction history in Adviser Online.
1. Log into Adviser Online
2. Click on Reports
3. Select the client and their details will be presented.
4. Select financial year or date range.
4a. A transaction summary for the selected financial year or date range will be presented.
4b. Below the summary, a list of transactions is presented.
You can choose to further filter transactions by transaction type. You can also choose to download transactions into a Microsoft excel spreadsheet.
Why can I see transfers in and transfers out of the same amount?
Any member may have multiple employer occurrences (each time they change employer, a new ‘occurrence’ is created in our system.) Sunsuper’s business rules define the default or ‘best occurrence’ as the first employer the member was set up with. The ‘best occurrence’ has no material effect on the contribution. It’s simply a consolidation of all contributions into one occurrence – the ‘best occurrence’.
The transparency that AOL now brings means you can see activity on your member’s account, including employer contributions. These show the contribution less the tax, plus or minus investment earnings transferred from one employer occurrence to the ‘best’ occurrence for the member. It’s an automated consolidation activity, affecting only those members with more than one contribution source.
How do I view my client’s Investments in AOL?
Adviser Online offers the ability to view a client’s investments, including five years’ of investment switch history. By accessing an investment report on Adviser Online, you will be able to source client information about investment unit prices, units held, and asset allocation. You can also access historic investment switches for more accurate record keeping.
1. Log into Adviser Online
2. Click on Reports and search for the relevant member
Select Investments under the Reports tab to view investment options for different member accounts. You can select a member’s Income account or Accumulation account to view the Asset Mix as well as review Investment Switch History. For Income Accounts, you can also view the Drawdown Strategy.
