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AOL transactions

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 What transactions are available in Adviser Online?

  •  Digital Forms (found in the Start transactions tab)
  •  Other Forms (found in the Other Forms tab)
 Why use Adviser Online to submit forms?

 How to use a Digital Form in Adviser Online

 What does the Membership application form do?

 What does the Income account request do?

 What does the Advice fee request form do?

 What does the Authority to access information form do?

 What does the Data feed consent form do?

 What is in the "Other Forms" tab?"


What transactions are available in Adviser Online?

Digital Forms (found in the Start transactions tab):

  • Advice fee request
  • Combine super into Sunsuper
  • Authority to access information
  • Income payment maintenance
  • Investment choice
  • Membership application
  • Income account request
  • Restart my Income account
  • Data feed consent (only available once you have enabled your data feed)

Other Forms (found in the Other Forms tab):

  • Update Client Details
  • Contribute to Super
  • Manage Insurances
  • Withdraw from Super

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Why use Adviser Online to submit forms?

Adviser Online provides a safer and more secure way for you to submit forms on behalf of your client. Submitted forms are easier for you, and us, to track - enabling us to work collaboratively when processing forms for your client (our member). Forms submitted through Adviser Online are prioritised to ensure you receive an improved service when compared to submitting forms via other channels (e.g. email).

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How to use a Digital Form in Adviser Online

  1. Click on Start Transaction. A list of available Digital Forms is presented.
 

3. Select the Digital Form that you require.

4. Select the client or enter the client’s details

4a. Most transactions in Adviser Online will allow you to search by member number or name and your client's details will be pre-filled.

member details

4b. For Membership application and Authority to access information, you’ll need to enter your client’s details because this member is not yet connected to you in our systems.

4c. Some transactions, like Income account request, have the option of selecting "Pending Member". This allows you to generate a form for a client in the scenario where they are not yet a member of Sunsuper. Using "Pending Member" requires you to first generate a Membership application to obtain a Request ID. Request ID can be found on the generated Membership application form and can also be found in Adviser Online > Manage transactions. To locate the Request ID on the Membership application .PDF refer to the bottom left of every page, toward the top right-hand corner of the first page, and also within the signature block.

  5. Complete the form as required. This is a smart form; your selections will determine what options you are provided. Click Save & Next to save your work.

6. Once you’ve finalised the transaction details, you’ll then need to request authorisation from your client.

In most cases, you’ll be prompted to select the most appropriate method to collect client authorisation – via digital approval or signed approval (after generating a PDF form). Please remember, digital approval isn’t available for Membership applications or Authority to access information. Learn more about Client Authorisation here.

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What does the Membership application form do?

This form allows you to send us a request to commence a new member account, including the provision of an Authority to access information, Investment choice, opting in / opting out of our default insurance arrangement, and Combine super into Sunsuper.

Important things about the Membership application: 

  1. You will need to provide us with a legible identification document that shows full name, date of birth and signature (e.g. Driver Licence).

  2. Ensure you provide your client with an accompanying Sunsuper for life PDS, and ensure they have confirmed via the signed form that they have received a copy of the Sunsuper for life PDS.

  3. If you need to perform additional transactions for this client (e.g. Income account request or Advice fee request), you will need to wait for us to process the Membership application before you are allowed to create an additional transaction. Membership applications are not processed on the same business day.

  4. You may choose to provide a client’s TFN. The TFN is validated at the time of entering. You cannot add this at a later date manually. You will need a Change of Details form.

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What does the Income account request form do?

If you have an active authority on an existing Sunsuper member account or you've just generated a Membership application form via Adviser Online, this form will allow you to  request the commencement of a new Income account. If you're establishing an Income account for a client that is not yet a member of Sunsuper, then you'll need to take note of the Request ID on the completed Membership application form. To generate an Income account request for a "Pending Member", input the Request ID found on the generated Membership application form (and that can also be found in Adviser Online > Manage transactions). To locate the Request ID on the Membership application .PDF refer to the bottom left of every page, toward the top right-hand corner of the first page, and also within the signature block.

You will need to provide Sunsuper with details of your client’s identification (Medicare card, Australian Driver Licence, or Australian Passport) so we can electronically verify your client.

Important things about the Income account request form: 

  1. You will need to provide us with your client’s bank details and a copy of their bank statement. (The bank statement if not required if your client is approving the transaction via digital approval).
  2. You will need to provide us with details of your client’s identification (Medicare card, Australian Driver License, or Australian Passport) so we can electronically verify your client.
  3. Ensure you provide your client with an accompanying Sunsuper for life PDS, and ensure they have confirmed via the signed form that they have received a copy of the Sunsuper for life PDS.

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What does the Advice fee request form do? 

With this form, you can request payment from your client for the advice you provide. 

This task is only available via Adviser Online. A common question we get is “Why isn’t this transaction a sub-component of the Membership application?”

Sunsuper believes in transparency in regards to advice fees, particularly for new members. The form provides for a member’s authority for fees to be paid from their Sunsuper account to the nominated adviser for the express purpose of providing advice. 

This task is only available via Adviser Online once the account is set up and funded with the appropriate balance to meet the caps.

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What does the Authority to access information form do?

This form provides valid legal authority for you to act on behalf of your client. It is a compliance requirement for your client to sign the form to authorise your capacity to act on their behalf.

Sunsuper acknowledges that some advisers prefer to use their own Authority to access information, and Adviser Online allows you to do this. Additionally, you will need to provide us with a legible identification document that shows full name, date of birth and signature (e.g. Driver Licence).

You can submit your own Authority to access information by checking the available box "I'm using my own form".

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This form is only made available once you have enabled a data feed to your advice software. It provides Sunsuper with the members explicit consent that it is OK for us to send their account information via a data feed to your advice software. The members data generally begins transmitting via the data feed withing 48 hours of the approved form being uploaded to Adviser Online.

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What is in the "Other Forms' tab?

Forms that don't appear under Start transaction tab are available via the Other Forms tab. The Other Forms tab also includes an upload function so that you can securely submit them.

The type of forms available are related to:

  • Update Client Details
  • Contribute to Super
  • Manage Insurances
  • Withdraw from Super

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