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AOL transactions

Contents

 What transactions are available in AOL?

 Why use AOL to submit transactions (instead of paper forms)?

 What does the Membership application form in AOL do?

 What do the Income account request & Restart my Income account forms in AOL do?

 What does the Advice fee request form in AOL do?

 What does the Authority to access information form in AOL do?
 

What transactions are available in AOL?

  • Advice fee request
  • Combine super into Sunsuper
  • Authority to access information
  • Income payment maintenance
  • Investment choice
  • Membership application
  • Income account request
  • Restart my Income account

Adviser Online also allows you to view your clients’ account information 24/7.

Why use AOL to submit transactions (instead of paper forms)?

  1. The transactions submitted via Adviser Online land in a more advanced part of our internal workflow queue. This means they will be processed quicker than if you sent the form to us via traditional methods.
  2. The transactions in Adviser Online, like the Membership application, are more aligned to the needs of an advice interaction. Refer to “Adviser Online – Membership application” and “Adviser Online – Income account request & Restart my Income account”. 

How to use a form in AOL

1. Log into Adviser Online – you will be presented with this home screen listing for your clients. You’ll only be able to see those clients who hold a valid Third Party Authority to act on their behalf.

 Member list

 

2. Click on Start Transaction. A list of transaction options is presented.

AOL start transaction

 

3. Select the transaction that you require.

4. Select the client or enter the client’s details

4a. Most transactions in Adviser Online will allow you to search by member number or name. Your client’s details will be presented and all their details listed.

member details

4b. For Membership application and Authority to access information, you’ll need to enter your client’s details because this member is not yet connected to you in our systems.

enter client details

 

5. Complete the form as required. This is a smart form; your selections will determine what options you are provided. Click Save & Next to save your work.

nominate beneficiary 

6. Once you’ve finalised the transaction details, you’ll then need to request authorisation from your client.

In most cases, you’ll be prompted to select the most appropriate method to collect client authorisation – via digital approval or signed approval (after generating a PDF form). Please remember, digital approval isn’t available for membership applications and third party authorities.

Learn more about Client Authorisation here.

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What does the Membership application form in AOL do? 

This form allows you to send us a request to commence a new member account, including the provision of an Authority to access information, Investment choice, Opting in / Opting out of our default insurance arrangement, and Combine super into Sunsuper.

Important things about the Membership application: 

  1. You will need to provide us with a legible identification document that shows full name, date of birth and signature (e.g. Driver Licence).

  2. Ensure you provide your client with an accompanying Sunsuper for life PDS, and ensure they have confirmed via the signed form that they have received a copy of the Sunsuper for life PDS.

  3. If you need to perform additional transactions for this client (e.g. Income account request or Advice fee request), you will need to wait for us to process the Membership application before you are allowed to create an additional transaction. Membership applications are not processed on the same business day.

  4. You may choose to provide a client’s TFN. The TFN is validated at the time of entering. You cannot add this at a later date manually. You will need a Change of Details form.
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What do the Income account request & Restart my Income account forms in AOL do? 

If you have an active authority on an existing Sunsuper member account, these forms will allow you to create/restart a new Income account. You will need to provide Sunsuper with details of your client’s identification (Medicare card, Australian Driver Licence, or Australian Passport) so we can electronically verify your client. Please note: It is not always necessary to provide identification for restarts. We will check for AML flags and only ask when needed.

Important things about the Income account request & Restart my Income account: 

  1. You will need to provide us with your client’s bank details and a copy of their bank statement. (This is only applicable for signed approval. This is not needed for digital approval).
  2. Where necessary, we will need you to provide us with details of your client’s identification (Medicare card, Australian Driver License, or Australian Passport) so we can electronically verify your client.
  3. Ensure you provide your client with an accompanying Sunsuper for life PDS, and ensure they have confirmed via the signed form that they have received a copy of the Sunsuper for life PDS.
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What does the Advice fee request form in AOL do? 

With this form, you can request payment from your client for the advice you provide. 

This task is only available via Adviser Online. A common question we get is “Why isn’t this transaction a sub-component of the Membership application?”

Sunsuper believes in transparency in regards to advice fees, particularly for new members. The form provides for a member’s authority for fees to be paid from their Sunsuper account to the nominated adviser for the express purpose of providing advice. 

This task is only available via Adviser Online once the account is set up and funded with the appropriate balance to meet the caps.

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What does the Authority to access information form in AOL do? 

This form provides valid legal authority for you to act on behalf of your client. It is a compliance requirement for your client to sign the form to authorise your capacity to act on their behalf.

Sunsuper acknowledges that some advisers prefer to use their own Third Party Authority, and Adviser Online allows you to do this. Additionally, you will need to provide us with a legible identification document that shows full name, date of birth and signature (e.g. Driver Licence).

You can submit your own TPA form by checking the I’m using my own form box in the Authority to access information request or the stand alone TPA request - both accessible in Adviser Online.

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