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If you are unhappy with our service or super fund, you can access our internal dispute resolution procedures by contacting us to discuss your concerns.

Customer Service Team: 13 11 84

Customer Relations Team
GPO Box 2924
Brisbane QLD 4001

Access to the internal dispute resolution procedure is provided at no additional cost to you. We will do everything within our power to resolve the issue as quickly as possible. If we have not resolved your complaint within 21 days, we will write to you about the progress of your complaint. If you are not happy with Sunsuper’s response to your complaint or Sunsuper has not responded within 90 days, you can contact the Superannuation Complaints Tribunal (SCT).

Superannuation Complaints Tribunal This is an independent body set up by the Federal Government to help resolve complaints through conciliation. They may be contacted by writing to:

The Secretariat
Superannuation Complaints Tribunal
Locked Bag 3060
Melbourne VIC 3001
Phone: 1300 884 114

Access to the SCT is free of charge. Please note that the scope of matters that the SCT can deal with is limited by legislation, and it is possible that the SCT cannot deal with your matter. They will advise you if they will deal with your complaint, and if so, what information you need to supply.