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Click on the technical problem below which best describes your situation. If you do not find a description of the problem you are experiencing, review our Employer Online FAQs, call the Customer Service Hotline on 13 11 84, or email us.

Q: The browers test failed or didn't show me which browser I'm using.
A: If you didn't see which browser version you are using, you may need to enable JavaScript, or you may be using a browser that doesn't support JavaScript.

If you did see your browser version, but also saw the message below, then we don't recommend running the Sunsuper Member Online application on your browser. You will need to upgrade your browser to a newer version.

"Your browser is not capable to run Sunsuper Online Services because it is not Version 4 or above. Your browser will need to be upgraded."

Your options for installing a new browser version are:

  • Contact your supplier, technical support or IT department.
  • Download the latest Microsoft browser from their web sites.

Q: I am running Internet Explorer 5, when I performed the Java test, a dialog appeared telling me to install a Java Virtual Machine.
A: You may not have installed a Java Virtual Machine when you installed Internet Explorer 5. We suggest that you install the Java VM by downloading one from Microsoft.

Q: I didn't see the Sunsuper logo within the Java test window.
A: Java may not be enabled. Find out how to enable Java for your browser.

Q: The encryption test resulted in a message saying my browser was unable to connect to the server.
A: If you don't have a browser capable of using 128 bit encryption you will need to upgrade your browser to a more recent version.

If you do have a capable browser, please check that SSL 3.0 is enabled

If you connect to the Web through a Web proxy, you may need to change your proxy settings. Please ask your System Administrator/Internet Service Provider for more information.

Q: When I try to import contributions, Internet Explorer crashes.
A: There is a problem with the JIT.dll in some installations of Internet Explorer. To correct this problem, disable JIT compiling.

Q: Should I leave my browser window open after I am logged on?
A: No, after you are logged on you do not have to have your browser open; however you must have an active connection to the Internet (your ISP).

Q: In the Getting Started section, the following error message appears "No such interface supported"
A: Microsoft Internet Explorer versions 4.0, 4.01 for Windows 95 and Windows NT have a known bug that returns an error when scripting is used to open a new Web page. Find out more from Microsoft.