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These terms and conditions apply to Sunsuper Employer Online and your use of it. Please read these terms and conditions carefully before using Sunsuper Employer Online. When logging on to Sunsuper Employer Online for the first time, you will be prompted to accept these terms and conditions by clicking on the “I agree” box at the bottom of this screen. If you do not accept these terms and conditions, you will be unable to use Sunsuper Employer Online. If you are not sure about any of the information contained in these terms and conditions please contact our Customer Service Centre on 13 11 84. We will be happy to explain any matter to you.
These terms and conditions only apply to Sunsuper Employer Online and your use of it. All the other terms and conditions that apply to your relationship with Sunsuper still apply, including the general terms and conditions that relate to the use of the Sunsuper internet site.
You accept and agree to be bound by these terms and conditions by clicking on the “I agree” box at the bottom of this screen that appears on your first login to Sunsuper Employer Online.
In these terms and conditions:
These terms and conditions apply to each use of Sunsuper Employer Online. By using Sunsuper Employer Online you agree to these terms and conditions. If you do not agree to these terms and conditions, you cannot use Sunsuper Employer Online.
5.1. Every employer accessing Sunsuper Employer Online will need to complete an Employer Online Webpay form before obtaining the necessary details to access the system. The Employer Online Webpay Form authorises us to debit amounts from your bank account.
5.2. We will provide users with a User ID and password.
You will be required to change any password provided by us on your first login to Sunsuper Employer Online after receiving the password.
You must enter your User ID and password whenever you use Sunsuper Employer Online. These details will be different for each employer account.
To maximise security, you should regularly change your password by following the directions contained on our internet site. You can also do this by contacting us on 13 11 84 and we will forward you a new password.
5.3. Your password must be between 8 and 35 characters long and must contain at least one numeric character. You agree that when you choose a password, you will choose something that will make it difficult for someone else to guess and that it will not be any of the following:
5.4. You must ensure at all times that:
To protect your password and User ID, you must:
Please note that we will not ask you for your password.
5.5. You:
5.6. If you suspect that your password and User ID may have become known to any other person, or that for any other reason another person may have been in a position to access your account using Sunsuper Employer Online, you must ensure that:
6.1. You acknowledge that:
7.1. You acknowledge that subject only to the express qualifications below you are solely responsible for all use of Sunsuper Employer Online, including information accessed, transactions made to your account, and any breach of these terms and conditions.
7.2. Without limiting paragraph 7.1, you are liable in respect of access to information and transactions made to your account:
7.3. For the purposes of clause 7.1 and 7.2, you will continue to be liable in relation to any information accessed or transactions effected up until the time that you notify us on 13 11 84 that:
7.4. You will not be liable for unauthorised access to, or transactions affecting, your account via Sunsuper Employer Online following correct entry of your User ID and password if all of the following apply:
Nothing in this clause 7.4 is to be taken as imposing a duty or obligation on us that would not otherwise apply.
7.5. Subject to clause 7.6, we will not be liable for:
7.6. Nothing in these terms and conditions is intended to exclude, restrict or modify:
In the event of inconsistency with any such provision or with any other law, these terms and conditions will be read down accordingly.
8.1. Online services
We are authorised to act upon all instructions provided through Sunsuper Employer Online using your User ID and password. Transactions made through Sunsuper Employer Online are :
8.2. We will use reasonable efforts to ensure that Sunsuper Employer Online is available at all times.
It is your responsibility to use other means of effecting normal payments or contribution details to Sunsuper if for any reason you are unable to use Sunsuper Employer Online.
We are not liable to you for or in connection with:
8.3. Errors or mistakes
We will take all reasonable steps to ensure that the information that we make available to you through Sunsuper Employer Online is correct and updated as per your instructions.
You must contact us as soon as possible if you think:
We will do our best to rectify the error or indicate to you the approximate time necessary to rectify the error or complete the transaction upon receiving full disclosure of information relating to an error or mistake.
8.4. Confidentiality
We will take reasonable precautions to safeguard the confidential information concerning your account with us, which we receive from you electronically via our Internet site.
9.1. We may vary any of these conditions by written notice to you before a change becomes effective:
9.2. If you use Sunsuper Employer Online after notice has been given by a method referred to above, you will be taken to have accepted the variation.
9.3. Any help files and on screen notices form part of these terms and conditions to the extent relevant. If you use any function to which a help file or on screen notice applies, you will be taken to have accepted the help file and on screen notices as part of these terms and conditions.
We may at any time without notice cancel your ability to use Sunsuper Employer Online if we suspect you or someone else is being fraudulent or not within the terms and conditions as prescribed.
You may cancel your ability to use Sunsuper Employer Online at any time by notifying us by e-mail, in writing or telephone on 13 11 84.
11.1. We may terminate your access to Sunsuper Employer Online by giving written notice addressed to the last address we hold in our records for you, or by one of the methods referred to in clause 7.2 for notifying variation of conditions.
11.2. If at any time we consider it desirable for security reasons to conduct investigations we may suspend your access to Sunsuper Employer Online with or without notice to you.
You can contact us by: