Member Online Terms and Conditions
These Terms and Conditions apply to Member Online. Please read these Terms and Conditions carefully before using Member Online. Before logging on to Member Online for the first time, you will be prompted to accept these Terms and Conditions by clicking on the 'I agree' button at the bottom of that screen.
If you do not accept these Terms and Conditions, you should not use Member Online.
If you have any queries regarding Member Online or any of these Terms and Conditions, please call our Customer Service Hotline on 13 11 84.
These Terms and Conditions only apply to Member Online and your use of it. All other terms and conditions that apply to your Sunsuper superannuation account still apply.
Accepting these Terms and Conditions
You accept and agree to be bound by these Terms and Conditions by clicking on the 'I agree' button at the bottom of this screen.
Registering for Member Online
To register for Member Online, you need to have a User ID and PIN. Your User ID is your member number. To request a PIN simply call our Customer Service Hotline on 13 11 84. When we have identified you, we will process your request and send you a PIN in the mail.
Your PIN must be 4 digits long. You agree that when you choose a PIN, you will choose something that will make it difficult for someone else to guess and that it will not be any of the following:
- Your birth date
- Your driver's license
- A sequence of the same numbers (eg. 1111)
- A sequence of consecutive numbers (eg. 1234 or 4321)
When you have received your PIN, you can register for Member Online by going to the Sunsuper web site located at www.sunsuper.com.au. You will be required to enter your User ID and PIN and to accept the Terms and Conditions before you use Member Online for the first time.
Security
Your User ID and PIN are your security for accessing your account. To protect your User ID and PIN, you must:
- Protect your User ID and PIN from being lost, stolen or disclosed
- Not keep a written record of your PIN
- Not give, show or tell your PIN to anyone
- Not allow any person to read or hear your PIN, or watch you enter your PIN
- Tell us if you think or suspect that someone knows your PIN
- Tell us as soon as you think or suspect that your PIN has been lost or stolen
- Tell us if you think or suspect that there has been unauthorised access to your account
- Log off immediately after you have finished accessing your account
You can change your PIN whenever you wish by entering a new PIN in Member Online. If you have forgotten your PIN, we will need to issue you a new one. Simply call our Customer Service Hotline on 13 11 84 and when we have identified you, we will send you a new PIN in the mail.
If you suspect that someone has become aware of your PIN, phone us on 13 11 84.
Your Liability
You will be liable for any losses that occur as a result of an instruction given to Sunsuper using Member Online if you:
- Told, gave or showed someone your PIN
- Failed to take reasonable precautions to protect the security of your PIN
- Failed or delayed notifying us that you were aware or suspected that someone knew your PIN
Using Member Online
We are authorised to act upon all instructions given through Member Online using your User ID and PIN. Instructions given through Member Online are governed by these Terms and Conditions. They are also governed by the provisions of the Trust Deed and by the terms and conditions of any policy in respect of the membership of the Trust.
We may delay acting on your instructions or we may ask you for more information before acting on your instructions.
We accept no liability for acting in accordance with an instruction given to our Customer Service Centre, where the person who contacts the Customer Service Centre satisfactorily answers a series of questions regarding your identity.
We will take all reasonable steps to ensure that the information that we make available to you through Member Online is correct and updated according to your instructions.
Availability of Systems
We will use all reasonable efforts to ensure that Member Online is available at all times or at other times we specify.
If you are unable to use Member Online for any reason, you are responsible for finding other means of transacting with us.
We are not responsible for:
- Failure of a service to perform in whole or in part, any function that we have specified it will perform
- Unavailability of a service to you in whole or in part due to the failure of a computer system, communications network or ancillary equipment that is outside our reasonable control
- Delays or errors in the execution of any transaction or instruction due to the failure of a computer system, communications network or ancillary equipment that is outside our reasonable control
Problems with Member Online
If you think there has been a mistake with a transaction made using Member Online or with the information you have received using Member Online, you must phone us on 13 11 84. Your concerns or any problems will be investigated according to Sunsuper's complaints procedure.
Cancellation of Member Online
We can cancel or suspend your access to Member Online at any time. You can cancel your access to Member Online at any time by contacting us by telephone or in writing.
Changes
We can change these Terms and Conditions at any time. You will be required to accept changes the first time you use Member Online after the changes have been made.
Definitions
I, we, us means Sunsuper Superannuation Pty Ltd (ABN 880 10 720 840), trustee of Sunsuper Superannuation Trust.
You and your includes any reference to any third party authorised by you to access and/or operate your accounts through Member Online, with the intent that you shall be liable for any use of a service in respect of your accounts and for any failure on the part of any such third party to observe the Terms and Conditions.
