Employer Online Terms and Conditions

This document contains the Terms and Conditions which apply to your access and to transactions made available through Sunsuper's website. Please read them before proceeding further. If you are not sure about any of the information contained in this document please contact our Customer Service Hotline on 13 11 84.

When do the Terms and Conditions apply?

These terms and conditions apply when you use our Internet Site (www.sunsuper.com.au) to access any of your information. Your use of the service indicates your acceptance of these terms and conditions. If you do not agree to these terms and conditions, you should not use the service.

Use of User ID's or Passwords

You must use your User ID and Password to:

To use the Service
To enable us to identify you (the user)
You are responsible for keeping your PIN confidential

You agree:

not to tell anyone your PIN, or to allow any person to read your PIN, or watch you enter, or hear, your PIN;
not to keep a written record of your PIN;
to tell Sunsuper if you become aware or suspect that any other person knows your PIN or there has been unauthorised access to your account. You will be able to change your PIN.

You agree that when you choose a PIN you will comply with the following rules, which are designed to make your PIN difficult for someone else to guess:

your PIN must not be the same as or similar to any other number related to you (for example, your birth date or your drivers license number);
your PIN must not be a sequence of the same number (for example, 1111) or consecutive numbers either ascending or descending (for example, 1234 or 4321)

Sunsuper has no liability for:

disclosure of information about you or your membership; or
any losses you incur as a result of an instruction provided to Sunsuper through this service, due to unauthorised use of your PIN, where the unauthorised use occurred as a result of you disclosing your PIN to any other person or failing to notify Sunsuper that you were aware or suspected someone knew your PIN.

You may contact our Customer Service Hotline if you have forgotten your PIN or if you become aware or suspect that any other person knows your PIN or there has been unauthorised access to your account. We will then issue you a new PIN. Sunsuper accept no liability for acting in accordance with an instruction given to our Customer Service Centre, where the person who contacts the Customer Service Centre satisfactorily answers a series of questions concerning your identity.

Sunsuper's Online Services

We are authorised to act upon all instructions given through the Internet Service using your passwords. Transactions made through the Internet Service -

Are governed by these Conditions.
Are governed also by provisions of the Trust Deed governing the Trust and by the terms and conditions of any policy in respect of the membership of the Trust.

We may delay acting on your instructions or we may ask you for more information before acting on your instructions.

If the service is not available

We will use reasonable efforts to ensure that the Internet Service is available at all times or at other times we specify.

It is your responsibility to use other means of effecting normal payments or contribution details to the Fund if for any reason you are unable to use this service.

We are not liable to you for or in connection with -

Failure of a service to perform in whole or in part, any function which we have specified it will perform;
The unavailability of a service to you in whole or in part because of the failure of the Communication Network, Ancillary Equipment or any circumstance beyond our reasonable control; or
Delays or errors in the execution of any transaction or instruction because of the Communication Network, Ancillary Equipment or any circumstance beyond our reasonable control.

Errors or mistakes?

We will take all reasonable steps to ensure that the information that we make available to you through the Internet Service is correct and updated as per your instructions.

There has been a mistake in a transaction made through the service; or
Information received through the service is wrong or incorrect.

We will do our best to rectify the error or indicate to you the approximate time necessary to rectify the error.

Confidentiality

We will take reasonable precautions to safeguard the confidential information concerning your membership/s with us which we receive from you electronically via our Internet site.

Cancellation of Service

We may at any time without notice cancel your ability to use the service if we suspect you or someone else is being fraudulent or not within the terms and conditions as prescribed.

You may cancel your ability to use the service at any time by notifying us by e-mail, in writing or calling our Customer Service Hotline on 13 11 84.

Changes in Conditions

We reserve the right to vary these conditions from time to time as required.

Further Information

Employer / Member Online users can contact us by:

Calling our Customer Service Hotline on 13 11 84
E-mailing us at online@sunsuper.com.au

Interpretations

In these terms and conditions:

Internet Site shall mean our site at http://www.sunsuper.com.au
Service means any service we offer from time to time through our Internet Site, which enables you by electronic means to transfer or receive information from or to us giving instructions concerning your membership which we then act upon.
We or us, means Sunsuper Superannuation Pty Ltd (ACN 88 010 720 840) Trustee of Sunsuper Superannuation Trust.
Sunsuper OmniPASS shall mean Sunsuper Superannuation's Internet services you access via a personal computer by visiting www.sunsuper.com.au
You and Your Any references in these Conditions to "you" and "your" includes a reference to any third party authorised by you to access and/or operate your account(s) through the service, with the intent that you shall be liable for any use of a service in respect of your account(s) and for any failure on the part of any such third party to observe these Conditions of Us.