Sunsuper: make your dreams more than dreams

Contact us

Call Us

13 11 84

(+61 7 3121 0700 when overseas)
8.00a.m. to 6.30p.m. (Brisbane time)
Monday to Friday

Send us a fax

Member 07 3016 7722
Employer     07 3016 7718
Financial advisors 07 3211 5492

Write to us

Sunsuper
GPO Box 2924
Brisbane QLD 4001

Connect on Twitter

twitter.com/Sunsuper

Important Numbers

Fund ABN  98 503 137 921
SFN 150 374 940
SPIN SSR 0100 AU

Online

Once you select your question type the top questions for that topic will appear, so you might find your answer there! If not, please send us a message and we'll get back to you within three working days.

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Employer contact us form
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I am a financial advisor

If you want to set up an authority:

Complete the fields below and click submit. You need to provide a copy of a document signed and dated by the member, authorising information to be released to you on their behalf. You may also need to provide a copy of their passport or driver’s licence (the proof of identification document must clearly show the member’s full name, date of birth and signature). You can attach this via the file upload button.

If you have submitted a third party authority, we won’t be able to provide the member's account information until it has been processed. This usually takes between 2 – 3 business days.     
 
 

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Financial advisor details
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General enquiry form

  
 

General enquiry FAQs:

How do I become a member?
How can I find lost super?
How can I compare Sunsuper with other funds?
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Member contact us form
My question is about *     
Member number    
First name *
Last name *
Date of birth *       year
Address *   
Suburb / town *
State *
Postcode *
Country *
Email *
Phone
Your message*
(Max 1000 characters)
File upload Only the following type of files can be uploaded: doc, pdf, jpg, gif, png, bmp, txt, xls, tif.
 
    

Complaints

If you are unhappy with our service or super fund, you can access our internal dispute resolution procedures by contacting us to discuss your concerns.

Customer Service Team: 13 11 84

Sunsuper
Customer Relations Team
GPO Box 2924
Brisbane QLD 4001

Access to the internal dispute resolution procedure is free of charge. We will do everything within our power to resolve the issue as quickly as possible. If we have not resolved your complaint within 21 days, we will write to you about the progress of your complaint. If you are not happy with Sunsuper’s response to your complaint or Sunsuper has not responded within 90 days, you can contact the Superannuation Complaints Tribunal (SCT).

Superannuation Complaints Tribunal This is an independent body set up by the Federal Government to help resolve complaints through conciliation. They may be contacted by writing to:

The Secretariat
Superannuation Complaints Tribunal
Locked Bag 3060
Melbourne VIC 3001
Phone: 1300 884 114
Web: www.sct.gov.au

Access to the SCT is free of charge. Please note that the scope of matters that the SCT can deal with is limited by legislation, and it is possible that the SCT cannot deal with your matter. They will advise you if they will deal with your complaint, and if so, what information you need to supply.