Contact us
| Sunsuper financial planning - we can help you get the answers you need |
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Sunsuper has a team of qualified Member Advice Specialists who can provide simple advice about your Sunsuper account at no cost, quickly over the phone, to help you get your super right. More detailed advice, including that provided as part of the On Track program may incur a fee. Sydney But wherever you are, just All advice is provided by representatives of Sunsuper Financial Services a wholly owned subsidary of Sunsuper. (ABN 50 087 154 818, AFSL No. 227867) |
If you'd like more information about Sunsuper and our products and services, it's easy to contact us by email, phone, or post.
Email us
If you are a member - Click here
If you are an employer - Click here
For general enquiries and requests, please - Click here
Write to us
Sunsuper
GPO Box 2924
BRISBANE QLD 4001
Call us
Customer Service Team: 13 11 84 (+61 7 3121 0700 when overseas)
8.00a.m. to 6.30p.m., Monday to Friday.
Send us a fax
If you are a member - 07 3016 7722
If you are an employer - 07
3016 7718
If you are a financial advisor -
07 3211 5492
Dispute resolution
If you have an enquiry or complaint about the Fund, you can access our internal dispute resolution procedures by contacting us to discuss your concerns:
Customer Service Team: 13 11 84
Sunsuper Complaints Officer
GPO Box 2924
Brisbane QLD 4001
Access to the internal dispute resolution procedure is free of charge. We will do everything within our power to resolve the issue as quickly as possible. If we have not resolved your complaint within 21 days, we will write to you about the progress with your complaint. If you are not happy with Sunsuper's response to your complaint, or Sunsuper has not responded within 90 days, you can contact the Superannuation Complaints Tribunal (SCT).
Superannuation Complaints Tribunal
This is an independent body set up by the Federal Government to help resolve complaints through conciliation. They may be contacted by writing to:
The Secretariat
Superannuation Complaints Tribunal
Locked Bag 3060
GPO Melbourne VIC 3001
Phone: 1300 780 808
Web: www.sct.gov.au
Access to the SCT is free of charge. Please note that the scope of matters that the SCT can deal with is limited by legislation, and it is possible that the SCT cannot deal with your matter. They will advise you if they will deal with your complaint, and if so, what information you need to supply.
